If it still does not help, follow the below methods and check if it helps.įirst, check if the status of the printer has somehow changed to offline. Let the driver to install and then check the functionality. Place a check mark next to Run this program in Compatibility modeĤ. Go to the location where you had saved your downloaded setup files of the drivers and right click, then selectģ. Now, if you have the Windows 7/8/8.1 drivers for the display device, you may check if installing the drivers for the display adapters inĬompatibility mode helps to resolve the issue.įollow the steps to install the drivers in compatibility mode.ġ. Ref: Add, remove, and manage your devices and printers (Applies to Windows 10 as well)Īs an initial recommendation, I suggest you to perform the troubleshooting steps outlined in the below Microsoft Help link. Is the printer device recognized under Devices and Printers?.The properties for the device will show that The device will have a yellow alert symbol on it. Note: Unknown and uninstalled devices will be listed under Press Windows logo + R > type devmgmt.msc and press Enter to open Device Manager. What is the status of the Printer device in the Device Manager settings?.What is the make and model of the PC you are using?.
Let us know a few more important details on the below questions.
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